# Northgate 2028: our plan for the next three years

*Presented to the management board by Helen Marsh, 22 January 2026. Northgate Facilities Ltd is invented.*

## Where we are

We are a strong cleaning business with a growing maintenance arm. Cleaning pays the bills, but it is low-margin and labour-heavy, and our customers increasingly want one partner for everything.

## Where we want to be by March 2028

1. **Planned maintenance at 40% of revenue**, up from under a fifth today. Planned maintenance is recurring, higher-margin and harder to switch away from.
2. **No customer above 20% of revenue.**
3. **Net margin of 8%.**
4. **A second office in Manchester**, with its own supervisor team.

## How we will get there

- Hire a planned maintenance sales lead in 2026.
- Offer every cleaning customer a free compliance review, to open planned maintenance conversations.
- Only take new cleaning contracts at a margin of 22% or more.
- Invest in one job management system for the whole business.

## What we will measure

Revenue mix by service line, monthly. Customer concentration, quarterly. Net margin, monthly.