Northgate 2028: our plan for the next three years

Presented to the management board by Helen Marsh, 22 January 2026. Northgate Facilities Ltd is invented.

Where we are

We are a strong cleaning business with a growing maintenance arm. Cleaning pays the bills, but it is low-margin and labour-heavy, and our customers increasingly want one partner for everything.

Where we want to be by March 2028

1. Planned maintenance at 40% of revenue, up from under a fifth today. Planned maintenance is recurring, higher-margin and harder to switch away from.
2. No customer above 20% of revenue.
3. Net margin of 8%.
4. A second office in Manchester, with its own supervisor team.

How we will get there

• Hire a planned maintenance sales lead in 2026.
• Offer every cleaning customer a free compliance review, to open planned maintenance conversations.
• Only take new cleaning contracts at a margin of 22% or more.
• Invest in one job management system for the whole business.

What we will measure

Revenue mix by service line, monthly. Customer concentration, quarterly. Net margin, monthly.