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Reading room · vaults

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6. Go-to-market

The opening question

Do you know what your agents did? It is short, it is fair, and most people who have switched on a connector cannot answer it. Follow it with facts, not fear: the Gmail API documents its delete as permanent, Undo Send does not exist in the API, a moved calendar event has no undo for the user. 02-the-facts.md is the leave-behind.

The free thing that opens the door

An irreversibility map. For a prospect's connected agents, list the scopes granted and, for each one, which actions it allows that the platform cannot undo. It takes an hour, it needs no access to content, and it is usually the first time anyone has written the list down. It turns "we should look at agent risk" into a named list that somebody has to own.

Who buys first

BuyerWhy they careWhat they buy
Managed service providers who roll out assistants and connectors for small businessesThey get the call when an agent does something odd, and today they have nothing to show the client.The Journal or Twin tier across their client base, resold.
CISOs and heads of IT approving agent deploymentsThey are asked to sign off something they cannot inspect.A connector review and the Twin tier for the first deployment.
Insurers and brokers writing cover for AI-assisted operationsA twin is evidence of controls, and a replay is evidence after an incident.Assured, as a condition or a discount. The RiskMandate.ai licence-to-operate model is built for this conversation.
Agent platform vendorsTheir customers ask the same question.An OEM licence for the capture and replay.

Channels

What not to do